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Frequently Asked Questions
Jewelry
We use surgical grade 316L stainless steel. Our jewelry is then coated in Solid 18K Gold. Finished with a thick layer of Anti-Tarnish Coating, ensuring both maximum durability and perfect color.
No. Our jewelry won't leave any marks on you and will not tarnish over the years.
Delivery
Delivery times vary based on your location and the shipping option chosen. Typically, orders are processed within 24 hours and delivered within 1-5 business days. You can track your order using the provided tracking number.
Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination. Please check our "Shipping Information" page for details.
Returns/Exchanges
We offer a 30-day return policy from the date of receiving your order. Please visit our "Returns & Exchanges" page for detailed instructions on how to initiate a return or exchange.
Lifetime Warranty
Yes, we stand behind the quality of our products. Our lifetime warranty covers any manufacturing defect that may occur. You are eligible to a one time replacement of your purchase or a refund.
Please contact our customer support team with your order details and a description of the issue. We will guide you through our fast and easy warranty claim process.
The lifetime warranty does not cover damage resulting from accidents, misuse, or normal wear and tear.
We are constantly updating our FAQ page. But do you still have questions? Simply reach out to us via email at info@matiers.com or connect with us through our social media channels. Our team is always here to assist you with any inquiries you may have!